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Terms of Use

Last updated: December 13, 2025

1. Acceptance of Terms

By accessing, browsing, or using Water Damage Repair Network's website and services ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must immediately discontinue use of our Services.

These Terms constitute a legally binding agreement between you and Water Damage Repair Network. We reserve the right to modify these Terms at any time. Your continued use of the Services following any changes constitutes acceptance of the modified Terms.

2. Description of Services

Water Damage Repair Network operates as a lead generation and referral service that connects consumers with independent water damage restoration professionals and contractors ("Service Providers"). We do not directly provide restoration, repair, or any other professional services.

Our role is strictly limited to:

  • Collecting information about your service needs
  • Matching you with one or more Service Providers in our network
  • Facilitating initial communication between you and Service Providers

We act solely as an intermediary and are not a party to any agreement you may enter into with any Service Provider.

3. No Contractor-Client Relationship

IMPORTANT: Water Damage Repair Network is NOT a contractor, service provider, or employer of any Service Provider.

  • Service Providers are independent third-party contractors and are not employees, agents, or representatives of Water Damage Repair Network
  • We do not supervise, direct, or control the work performed by Service Providers
  • We do not guarantee or warrant the quality, safety, legality, or any other aspect of services provided by Service Providers
  • Any contract for services is solely between you and the Service Provider
  • All disputes regarding services must be resolved directly with the Service Provider

4. No Warranties or Guarantees

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Any warranty that the Services will meet your requirements or be uninterrupted, timely, secure, or error-free
  • Any warranty regarding the quality, accuracy, timeliness, or reliability of any information obtained through the Services
  • Any warranty regarding the qualifications, licensing, insurance, or competence of Service Providers
  • Any warranty that Service Providers will be available in your area
  • Any warranty regarding response times, which are estimates only and not guarantees

5. Cost Estimates & Pricing Disclaimer

Any cost estimates, price ranges, or financial information provided on our website are for informational and illustrative purposes only. We make no representations or warranties regarding the accuracy of such estimates.

  • Actual costs will vary significantly based on numerous factors including location, extent of damage, materials, labor rates, and Service Provider pricing
  • Cost estimates are not quotes, bids, or offers
  • You should always obtain written estimates directly from Service Providers before authorizing any work
  • Water Damage Repair Network is not responsible for any discrepancy between estimated and actual costs

6. Consent to Communications

By using our Services and providing your contact information, you expressly consent to:

  • Receive telephone calls at the number(s) provided, including calls using automatic telephone dialing systems, artificial or prerecorded voice messages, and/or SMS text messages, from Water Damage Repair Network and/or Service Providers
  • Be contacted even if your number is listed on any federal, state, or internal Do-Not-Call registry
  • Have your calls recorded for quality assurance, training, and legal purposes
  • Have your contact information shared with multiple Service Providers

Consent is not a condition of purchase. Message and data rates may apply. You may revoke consent at any time.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • Water Damage Repair Network, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses
  • Our total liability for any claim arising from or related to these Terms or the Services shall not exceed the greater of (a) $100 USD or (b) the amount you paid to Water Damage Repair Network in the 12 months preceding the claim
  • We are not liable for any damages, injuries, or losses resulting from services provided by Service Providers, including but not limited to property damage, personal injury, death, or financial loss
  • We are not liable for any failure or delay in connecting you with Service Providers

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Water Damage Repair Network and its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any dispute between you and a Service Provider
  • Any information you provide to us or Service Providers

9. Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Water Damage Repair Network agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any services provided by Service Providers (collectively, "Disputes") will be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

  • Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules
  • The arbitration will be held in the county of your residence or another mutually agreed location
  • The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction
  • You understand that by agreeing to arbitration, you are waiving your right to a jury trial

10. Class Action Waiver

YOU AND WATER DAMAGE REPAIR NETWORK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Unless both you and Water Damage Repair Network agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

11. User Responsibilities

By using our Services, you represent and warrant that:

  • You are at least 18 years of age and have the legal capacity to enter into these Terms
  • All information you provide is accurate, complete, and current
  • You have the authority to authorize services for the property in question
  • You will conduct your own due diligence on any Service Provider before hiring them
  • You will review and understand any contracts before signing with Service Providers
  • You will not use the Services for any unlawful purpose or to submit false or fraudulent requests

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Water Damage Repair Network or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of any third-party sites. Your use of third-party sites is at your own risk.

14. Termination

We reserve the right to terminate or suspend your access to our Services at any time, without notice, for any reason, including but not limited to violation of these Terms. Upon termination, all provisions of these Terms that by their nature should survive will survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Force Majeure

Water Damage Repair Network shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, labor disputes, government actions, power failures, internet disruptions, or Service Provider unavailability.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and applicable state laws, without regard to conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in our principal place of business.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Water Damage Repair Network regarding your use of the Services and supersede all prior agreements and understandings.

19. Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or our right to enforce it at a later time. Any waiver must be in writing and signed by an authorized representative of Water Damage Repair Network.

20. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may freely assign these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.